Refund Policy

Digital Products

Due to the nature of digital downloads, all sales are final. Once a file has been purchased and delivered, refunds, returns, exchanges, or cancellations cannot be provided.

If you experience any issues accessing, downloading, or opening your files, please contact us and we will be happy to assist you.

Physical Products

If physical products are offered through JennMedArt, please contact us within 7 days of delivery if your item arrives damaged or defective. Photos may be required to process a replacement or refund request.

Incorrect Purchases

Please review product descriptions carefully before purchasing. Refunds cannot be issued for accidental purchases, buyer's remorse, or misunderstanding of product contents.

Custom Orders & Services

Custom artwork, commissions, mentorship sessions, speaking engagements, coaching services, and other personalized services are non-refundable once work has begun or services have been rendered.

Need Assistance?

Customer satisfaction is important to us. If you have questions about your order or need help accessing your files, please reach out through our contact form or email, and we'll do our best to help.

JennMedArt LLC reserves the right to review refund requests on a case-by-case basis in exceptional circumstances.